Refund policy

RETURNS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cassowarydrive.com. Or login to the customer account on the website, that will direct you to your order where you can request a return. 

 Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cassowarydrive.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If more than 15 business days have passed since we’ve approved your return, please contact us at info@cassowarydrive.com.

We offer a 7 day return policy. If something’s not quite right, you can return any unworn, unwashed items within 7 days of receiving — To inquire about possible faulty items email: cassowarydrive@outlook.com

Customer will cover shipping for return postage of item.

Please include your full name and order number. 

Please remember to include your order number and some information about your faulty return or exchange.

ORDERS WILL NOT BE CANCELLED
WE DO NOT COMBINE SHIPPING ON MULTIPLE ORDERS
PLEASE ENTER CORRECT SHIPPING ADDRESS
WE ARE NOT RESPONSIBLE FOR ANY LOST ITEMS UPON SHIPPING.